CSR Role:
Company Description
JWCS Insurance Agency LLC is a dedicated insurance service provider focused on delivering exceptional support and tailored solutions for clients. We strive to provide comprehensive insurance services while prioritizing customer satisfaction. Our team values professionalism, reliability, and a commitment to meeting and exceeding client needs. Join us in fostering a strong culture of service and excellence while building lasting client relationships.
Role Description
This is a full-time remote role for an Insurance Customer Service Representative (CSR). The Insurance CSR will be responsible for responding to customer inquiries, addressing concerns, and providing solutions for insurance-related questions. The candidate will oversee policy updates, process customer requests, and ensure client satisfaction at every touchpoint. Additionally, the role involves collaborating with internal teams to maintain service quality and promote a seamless customer experience. This is a 100% remote opportunity with commissions involved. This is a 1099 role with a minimum of 20 or more hours a week.
Qualifications
Strong background in Customer Service, with a focus on delivering positive Customer Satisfaction
Experience in Customer Support and managing Customer Experience, with the ability to handle inquiries effectively
Excellent communication and interpersonal skills to address diverse customer needs
Ability to work independently in a remote environment while maintaining a high standard of accountability
Detail-oriented with strong problem-solving skills
Previous experience in the insurance industry or a related field is a plus
Proficiency in relevant software tools and technologies for customer relationship management
Proficient in multiple AMS software systems
