Shift Lead

Job Summary

Crispy Cones is seeking a dependable and energetic Shift Lead to support the daily operations of our store. The Shift Lead plays a vital role in leading the team, upholding product quality, and ensuring that every guest receives an exceptional experience. This position is ideal for someone with a passion for leadership, customer service, and working in a fast-paced food service environment.

Essential Duties and Responsibilities

• Lead, train, and motivate team members to ensure smooth and efficient shift operations.

• Foster a positive and collaborative team environment by communicating clearly with staff and guests.

• Oversee opening and closing responsibilities, ensuring all operational tasks are completed efficiently.

• Monitor product quality and preparation standards to maintain consistency and excellence.

• Address and resolve any issues that arise during the shift in a calm and professional manner.

• Ensure cleanliness and safety in the prep, service, and cooking areas in compliance with health regulations.

• Maintain flexibility with scheduling, including availability for morning, night, and weekend shifts, including Sundays.

• Represent Crispy Cones’ values and standards while creating memorable experiences for guests.

Knowledge

• Basic knowledge of restaurant operations and food safety procedures.

• Familiarity with opening and closing procedures in a retail or food service setting.

• Understanding of leadership principles and guest service standards.

Skills

• Strong verbal communication and interpersonal skills.

• Ability to lead and inspire a team in a fast-paced environment.

• Organizational skills to manage multiple responsibilities during each shift.

• Reliable, punctual, and self-motivated.

Abilities

• Ability to manage team members and resolve conflicts professionally.

• Ability to multitask and remain composed under pressure.

• Ability to lift, bend, and stand for long periods.

• Ability to adapt to changing priorities and shift needs.

Minimum Qualifications

• High school diploma or equivalent preferred.

• At least 1 year of restaurant or food service experience preferred.

• Must be at least 18 years old due to the nature of the work.